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IT builds a new help desk system for the organization where this pilot fish works, and it's a big improvement.
"Now users could enter help desk tickets from anywhere and have the ticket routed to the right person," says fish.
"Our CIO made the decision that this help desk could be used for anything, PC-related or not. For example, it could be used for building maintenance requests.
"About three days into the new help desk, a ticket is entered requesting building service -- there was a window leaking.
"My CIO was reading all of the calls. To this one he dutifully responded: 'Please enter your version of Windows when opening a ticket.'"
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10-08-2009 10:18 AM
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04-18-2007 11:25 AM
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Yesterday 07:21 AM
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11-25-2009 05:17 AM
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11-10-2009 06:40 AM
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This is a place for people to give feedback and to voice how they feel we are doing. I am going to be the only Mod for this forum so if anything is deleted Everyone will know who did it. This is also restricted to registered and above anyone not r
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