IT builds a new help desk system for the organization where this pilot fish works, and it's a big improvement.
"Now users could enter help desk tickets from anywhere and have the ticket routed to the right person," says fish.
"Our CIO made the decision that this help desk could be used for anything, PC-related or not. For example, it could be used for building maintenance requests.
"About three days into the new help desk, a ticket is entered requesting building service -- there was a window leaking.
"My CIO was reading all of the calls. To this one he dutifully responded: 'Please enter your version of Windows when opening a ticket.'"
Smilies
'Smilies' are small graphical images that can be used to convey an emotion or feeling.
If you have used email or internet chat, you are likely familiar with the smilie concept.
Certain standard strings are automatically converted into smilies.
Try twisting your head on one side if you do not 'get' smilies;
using a bit of imagination should reveal a face of some description.
If you want to disable smilies in a post that you make, you can select the 'Disable Smilies' option
when posting. This is particularly useful if you are posting program code and you do not
want ;) converted to a smilie face!
