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IT builds a new help desk system for the organization where this pilot fish works, and it's a big improvement.

"Now users could enter help desk tickets from anywhere and have the ticket routed to the right person," says fish.

"Our CIO made the decision that this help desk could be used for anything, PC-related or not. For example, it could be used for building maintenance requests.

"About three days into the new help desk, a ticket is entered requesting building service -- there was a window leaking.

"My CIO was reading all of the calls. To this one he dutifully responded: 'Please enter your version of Windows when opening a ticket.'"

Old 10-30-2009, 06:41 AM   #1
ctcost
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MULTI-PLATINUM SINGER-SONGWRITER JEWEL'S SOLO ACOUSTIC HEADLINE TOUR TO KICK OFF OCTOBER 27th AND RUNS THROUGH NOVEMBER

MULTI-PLATINUM SINGER-SONGWRITER JEWEL'S SOLO ACOUSTIC HEADLINE TOUR TO KICK OFF
OCTOBER 27th AND RUNS THROUGH NOVEMBER


NASHVILLE, TN - Multi-platinum singer-songwriter Jewel is set to kick off her fully
acoustic headlining tour at the end of October for 17 dates in the southwest. In
addition to her tour, the three-time Grammy nominee is currently working on a follow
up to her first country album, Perfectly Clear, which was released in June 2008 and
debuted at #1 on the Billboard country charts.

"There is something very intimate about doing solo acoustic dates," said Jewel. "I
feel as though I'm connecting with my audience and they get a chance to truly know
me and I get to know them."

Jewel will have several talented artists opening for her along her tour. Meiko
( www.myspace.co/meiko ) will be on the first nine tour
dates - October 27th through November 5th. Holly Williams (www.hollywilliams.com)
will open for the remainder of the tour, with the exception of the Bossier City, LA
date on November 14th when Cameron MeShell
( www.cameronmeshell.com ) will open for her.

Most recently, Jewel debuted her first-ever independent release, Lullaby, in a
partnership with Fisher-Price(r) and Somerset Entertainment. The acoustic album
features 10 self-penned songs and a few standards including beautiful renditions of
"Somewhere Over the Rainbow" and "Twinkle, Twinkle Little Star." Along with her
musical endeavors, Jewel is very passionate about her charity Project Clear Water,
which a non-profit charitable foundation that is working to improve the quality of
life for millions of people by helping to provide clean water on a global scale.
Recently, Project Clean Water partnered with the Voss Foundation and Virgin Unite to
launch the Give A Drop campaign which will support water projects in Sub-Saharan
Africa.

Jewel 2009 Solo Acoustic Tour Dates

Tues. 10/27 Baltimore, MD Lyric Opera House

Weds. 10/28 Charlotte, NC Knight Theater

Thurs. 10/29 Durham, NC The Carolina
Theatre of Durham

Fri. 10/20 Birmingham, AL Alys Robinson
Stephens Performing Arts Center

Sat. 10/31 Melbourne, FL King Center
for the Performing Arts

Sun. 11/1 Ft. Myers, FL
Barbara B Mann Performing Arts Hall

Tues. 11/3 Miami Beach, FL The Fillmore at
Jackie Gleason Theater

Weds. 11/4 Sarasota, FL Van Wezel
Performing Arts Hall

Thurs. 11/5 Jacksonville, FL Florida Theatre

Fri. 11/6 Biloxi, MS Beau
Rivage Theatre

Sat. 11/7 Vicksburg, MS Ameristar Casino

Sun. 11/9 Quapaw, OK Downstream
Casino Resort

Tues. 11/10 Wichita, KS Orpheum

Thurs. 11/12 Austin, TX One World
Theatre

Fri. 11/13 Houston, TX Verizon
Wireless Theater

Sat. 11/14 Bossier City, LA Horseshoe
Casino & Hotel

Sun. 11/15 Ft. Worth, TX Bass
Performance Hall

For more information, please visit www.jeweljk.com or follow
her on twitter at www.twitter.com/jeweljk.
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