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IT builds a new help desk system for the organization where this pilot fish works, and it's a big improvement.
"Now users could enter help desk tickets from anywhere and have the ticket routed to the right person," says fish.
"Our CIO made the decision that this help desk could be used for anything, PC-related or not. For example, it could be used for building maintenance requests.
"About three days into the new help desk, a ticket is entered requesting building service -- there was a window leaking.
"My CIO was reading all of the calls. To this one he dutifully responded: 'Please enter your version of Windows when opening a ticket.'"
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06-10-2010, 07:45 AM
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#1
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Lotsa grits served!!!
Join Date: Jun 2002
Location: San Diego/LA
Posts: 20,618
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D-Tools and BEAM Central Vacuum Systems by Electrolux Forge Partnership
D-Tools and BEAM Central Vacuum Systems by Electrolux Forge Partnership
Central Vacuum leader joins D-Tools MVP Program Partnership to offer current System Integrator users detailed product information free of charge.
LAS VEGAS, NV. INFOCOMM JUNE 9, 2010 — D-Tools, Inc., the worldwide leader in system integration software, today announced that Electrolux Central Vacuum Systems, maker of BEAM Central Vacuums has joined the D-Tools Manufacturer Vantage Point (MVP) program, offering MVP integrators the opportunity to specify the world’s leading central vacuum systems to their customers.
“We offer the best dealer support package in the industry – so becoming a member of D-Tools MVP Program is consistent with our company platform, said Jaime Bell, Marketing Communications Manager for BEAM. “We will now be able to offer integrators a new outlet to obtain our product information, so they can easily and confidently specify BEAM Central Vacuum Systems by Electrolux and BEAM accessories to their clients.”
The D-Tools Manufacturer Vantage Point (MVP) program is designed to help provide system integrators with the most up-to-date product information to more than 2,500 companies using D-Tools System Integrator software. D-Tools MVP members are dedicated to helping companies streamline the design process and making it easier for system integrators and installers to provide accurate proposals to their clients.
“We are thrilled to have BEAM Central Vacuum Systems as an MVP Member,” said Adam Stone, President and CFO of D-Tools. “Electrolux Central Vacuum Systems has become one of the world's leading manufacturers of central vacuum systems and we are pleased to have a company of such caliber within the program. The addition of BEAM will certainly enhance the program and benefit our users.”
About Electrolux Central Vacuum Systems
Electrolux Central Vacuum Systems, headquartered in Webster City, Iowa, manufactures and markets approximately one-third of all central vacuum systems produced worldwide. The company is a division of Electrolux Home Care Products, North America. For more information, visit www.beam.com.
About D-Tools, Inc.
D-Tools, founded in 1998 and based in Concord, California, is a worldwide leader in accessible, highly accurate system design and documentation software. The company’s flagship product, System Integrator™ (SI), is a total design solution that utilizes Autodesk® AutoCAD and Microsoft® Visio for comprehensive system design, documentation and project management. D-Tools SI allows commercial integrators to streamline their business processes to increase overall revenues while reducing the time and costs associated with the installation and integration of low-voltage systems. More than 2,000 leading companies use D-Tools software to reduce time and costs and streamline the system integration process. D-Tools is the recipient of the Consumer Electronics Association’s Mark of Excellence Award (2004, 2005, 2006), National Systems Contractors Association and Sound and Video Contractor’s Innovations in Technology for Business Productivity Award (2004, 2005) and CE Pro’s High Impact Award for Design Software.
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